Terms and Conditions

Please read the contents hereof carefully before using or accessing any content, products or services through this H2O website.

By accessing, using or obtaining any content, products, or services through  the site you agree to be bound by the Terms and conditions below. If you do not accept all of these Terms, then please do not use this website.

Please note that H2O operates as a link between the bus operator and the customers desirous of having a fixed seat in the bus and that H2O does not provide bus services of its own. H2O provides a mechanism to collect payments from the hirers on behalf of the bus operators and remit the same to bus operators.

Privacy and Security

Your use of the Site is subject to our Privacy Policy

The contents there of are incorporated herein by reference and the same shall deem to be a part of these Terms and Conditions.

We will use our reasonable commercial efforts to keep our Site available on a 24/7 basis, subject to necessary scheduled downtime for maintenance, unscheduled maintenance, and system outages, without assuming any liability or responsibility for any delay, interruption, or downtime.

Key Terms

These Terms govern your use of all the text, documents, information, data, articles, images, photographs, graphics, software, applications, video recordings, audio recordings, sounds, designs, features, and other materials that are available on the Site, as well as the various alerts and other items in the discretion of H2O services available through the Site. You agree to be bound by these Terms, and to use the Site in strict compliance with all applicable laws.

You agree to abide by these Terms imposed by any licensors, suppliers, information providers, and travel and leisure service providers ("H2O Affiliate"), including payment of all amounts when due, and compliance with all rules and restrictions regarding the availability of services.

Minor persons, being incapable of entering into valid binding agreements shall not be entitled to register for, availing the Services available on the Site and H2O does not take any responsibility for the same.

You are responsible for maintaining the secrecy of the login identity details that may be provided to you by H2O and the password in respect thereof. In addition, you will be financially accountable for all use of our Site by you and anyone using your password and login information.

H2O grants you a limited, personal, nontransferable, non-sublicensable, non-exclusive and revocable permission to access and use the Site only as expressly permitted in these Terms.

Except for this limited permission, we do not grant you any other rights or license with respect to this Site; any permission/s not expressly granted herein are reserved.

Permission to Print

You may download, display, or print such copy/copies of any portion of the Content as may be essential for you to conduct/confirm your transactions herein and no more.

If you do download/print such a copy, you may not modify the Content in any manner whatsoever.

No Liability of H2O

Please note that H2O shall not be held responsible or liable in the event of occurrence of any event of inter alia the following nature:

  • Delay in arrival or departure by the bus operator.
  • Cancellation of journey due to unavoidable reasons.
  • Misbehavior by any passenger or bus operator.
  • Loss of any kind of personal belongings during the journey.
  • Change of seats at the last minute in order to accommodate it to any needy customer.
  • Any kind of road accidents or breakdown or malfunctioning of bus engines, or improper seats, ventilation etc not upto customer’s expectation.
  • Changing of a bus route by the bus operator for unavoidable circumstances.
  • Any person not abiding by statutory rules like no smoking or drinking, or bringing any banned or harmful article or substance etc. in the bus.
  • Denial by bus operators to allow the customers to board the bus in case of failure to carry ticket, proper identity proof.


H2O does not obtain insurance policy for any traveler/customer/client/Member booking seats through its e-enabled platforms. H2O understands that owners of the motor vehicles operating through their platforms may obtain insurance as required by law.

Other Limitations

Unless otherwise provided herein or unless specific applicable law allows you to do so, you may not do any of the following without the prior written consent of H2O:

  • Place false or misleading information on the Site.
  • Post or transmit any unlawful, threatening, defamatory, libelous, obscene, indecent, pornographic or profane material or any material that could constitute or encourage conduct that would be considered an offense under civil, criminal, commercial, fiscal or terrorist laws, give rise to any tortuous liability, or otherwise violate any law for the time being in force in the place where you reside and/or where from you have accessed this Site; or for any other purpose that is unlawful or prohibited by these Terms.
  • Use or access the Site in any way that, in our reasonable judgment, adversely affects the performance or function of the Site, or any other computer systems or networks used by H2O, other Site users or members.
  • Upload or transmit to the Site or use any device, software or routine that contains viruses, Trojan horses, worms, time bombs, or other computer programming routines that may damage, interfere or attempt to interfere with, intercept, the normal operation of our Site, or appropriate the Site or any system, or take any action that imposes an unreasonable load on our computer equipment, or that infringes upon the rights of a third party.
  • Use any device, software, or routine that interferes, or attempts to interfere, with the normal operation of our site, or take any action that impose an unreasonable load on H2O’ software/hardware.
  • Otherwise access/invade/use the Site in any manner that may reasonably be considered by H2O to be a breach of its own right and privilege as the sole and undisputed holder of right, title and interest in and in relation to this Site and all the Content hereof.

Login ID and Password

Access to certain areas of the Site is only available to registered members. To become a registered Member, you are required to answer a limited number of mandatory questions. Answers to additional questions may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.

Modification and Changes

Access to certain areas of the Site is only available to registered members. To become a registered Member, you are required to answer a limited number of mandatory questions. Answers to additional questions may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.

You agree that H2O shall not be liable to you for any delay or other damages that might result from such modification, suspension, or discontinuance.

  • We may also, at any time, change or impose fees for certain services, or establish or change general practices and limits concerning certain services.
  • We may also modify these Terms, as provided in Modifications.


The Content is intended for information purposes only. Although we exercise reasonable efforts to ensure their quality and accuracy, there might be errors, or the information provided may not be complete, current, or applicable to your particular situation. Further, information provided regarding the service, amenities, products, etc. have been provided to us by the vendor. We assume no liability or responsibility for any errors or omissions. You are responsible for evaluating the accuracy, completeness, and usefulness of any opinion, advice, or other content available through the Site or obtained from a linked site. You should not take any action based on information on this Site until you have received a confirmation of your transaction. We normally send confirmations within 24 hours of your Purchase. If you have not received a confirmation of your purchase via e-mail, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our customer service department. The Contact Information is provided on our customer service page.

Links to third party sites

We do not assume or accept any liability or responsibility for any of the content that may be contained in any third-party sites, links for which may be active or available on our Site. We reserve the right to require you to remove links to the Site, in our sole discretion. Linking to any page of the Site other than to the homepage is strictly prohibited in the absence of a separate linking agreement with H2O.

Ownership Rights

This Site is the sole and exclusive property of RBUS owned and registered in name of Road Safety Brigade LLP.

H2O and its licensors retain all right, title and interest (including all copyright, trademark, patent, trade secrets, and all other intellectual property rights) in the Site. The Site is protected by copyright, trademark, patent, trade secrets and other laws of worldwide, through the application of local laws or international treaties. Any unauthorized use, reproduction or modification of this Site would violate such laws.


H2O and all other Marks that appear, are displayed, or used on the Site are registered or common law trademarks or service marks of H2O and H2O Affiliates. These Marks may not be copied, downloaded, reproduced, used, modified, or distributed in any way without prior written permission from H2O or the relevant H2O Affiliate, except as an integral part of any authorized copy of the Content.

Transmissions and your submissions may, from time to time monitor and review any information transmitted or received through this site and reserves the right to censor, edit, remove or prohibit the transmission or receipt of any information that deems inappropriate or in violation of these terms and conditions. During monitoring, the information may be examined, recorded or copied, and your use of this site constitutes your consent to such monitoring and review. You agree that if you submit suggestions, ideas, comments or questions or post any other information on this site, you grant H2O and its affiliates a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content in any form, media or technology. The Site takes no responsibility and assumes no liability for any content posted or submitted by you, or for any response to such content. We value your feedback and appreciate your ideas and suggestions, but we may be unable to respond to the same.


H2O shall charge a fee or commission for the service it provides when you purchase, book or its services through the Site. Any such service fee is non-refundable. In addition, you will be responsible for all charges, fees, duties, taxes, and assessment arising out of your use of the Site.


H2O and H2O Affiliates make no warranty of any kind regarding the Site, Content, Products or Services, all of which are provided on an "as is" basis. H2O and H2O Affiliates expressly disclaim any representation or warranty that the Site will be free from errors, viruses or other harmful components, that communications to or from the Site will be secure and not intercepted, that the Services and other capabilities offered from the Site will be uninterrupted, or that its Content will be accurate, complete or timely. By offering any Service on the Site, H2O is not endorsing or a recommending the same.


Use of this Site and its Content is at your sole risk. H2O Affiliates who furnish products or services through this Site are independent contractors, and not agents or employees of H2O . IN NO EVENT WILL H2O OR H2O AFFILIATES BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS SITE DIRECTLY OR INDIRECTLY.


You agree to defend and indemnify H2O and any H2O Affiliate, and each of their respective officers, directors, employees and agents from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees, in any action filed or commenced by any third party against H2O as a result of

  1. Your breach of these Terms or the documents made part of these Terms by reference.
  2. Your violation of any law or the rights of a third party or (3) your use of our Site.


H2O, in its sole discretion, may, at any time and without advance notice or liability, terminate or restrict your access to all or any component of our Site, even if access continues to be allowed to others. Upon such termination or suspension, you must immediately discontinue use of the Site, and destroy any copy you have made of any portion of the Site. Accessing the Site after such termination, suspension, or discontinuation shall constitute an act of trespass. H2O shall not be responsible to you to such suspension or termination.


Your acceptance of these Terms, and your use of the Site do not create a joint venture, partnership, employment, or agency relationship with us. You may not assign, delegate, or transfer your rights or obligations under these Terms. If we fail to act with respect to your breach or anyone else's breach on any occasion, we are not waiving our right to act with respect to future or similar breaches. If a court finds any of these Terms to be unenforceable or invalid, that Term will be enforced to the fullest extent permitted by applicable law and the other Terms will remain valid and enforceable. The headings in these Terms are for your convenience and reference; they do not limit or affect these Terms. These Terms, together with those items made a part of these terms by reference, make up the entire agreement between us relating to your use of our site, and replaces any prior understandings or agreements (whether oral or written) regarding your use of our site.

Prior Terms

These Terms supersede any prior terms relating to the use of the Site that were displayed on this Site before the date stated above. Unless specifically provided, they do not supersede the Additional Terms for carriage, awards, attractions provided elsewhere in this Site.


If any dispute arises between you and H2O during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration by a single arbitrator who shall be nominated and appointed by H2O. The said person shall be a professionally qualified individual of standing and repute. The place of arbitration shall be Mumbai. The arbitration proceedings shall be in the English language.

The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time.

Subject to the exclusive jurisdiction of the appropriate courts situated at Mumbai, Maharashtra, India and exclusively to the substantive and procedural laws of India.