Frequently asked questions

• Can I make payments via cash on the bus?
  No. H2O only supports advanced payments, which closes 15 minutes prior to start of journey.
• What kind of payments are supported?
  H2O supports payment through credit card, debit card and net banking. You can also pay for a friend through the book rides page.
• Due to a personal reason, I will not be able to take the bus. Can I cancel? Is there a cancelation fee?
  You can leave the group up to one hour prior to the start of the journey. A cancellation fee of Rs. 20 will be deducted and the rest is returned to your H2O wallet as credits that you can use on your next booking.
• I made a booking but can’t travel and wish to board the next bus, can I do that?
  Yes, you can board the next bus at your preferred time, by modifying your booking up to 15 minutes prior to the trip start time, free of cost.
• Can I track my bus?
  H2O buses are GPS enabled and can be tracked on the map in your current booking screen.
• When will I get details of my booking?
  You will get your details 30 minutes prior to the trip start time via SMS.
• H2O is on my route but the stop ain’t suitable, what do I do?
  You can write to us at Support in H2O App and get your stop added.
• How do I get discount every time?
  Book 20 or 20+ rides at one go and get a discount of Rs 10 per booking, all the tickets are cancellable and modifiable. You can also book 10 or 10+ rides and get a discount of Rs. 5 per booking. Their are no discount on short routes ex. Ghansoli, Dombivali, Airoli. T&C apply
• How can I start a bus on my route?
  Kindly request a bus on your preferred route and preferred time by going to the “bus requests” section on the app. Alternatively, please drop a message on support and we will roll a bus on your route at the earliest.
• Can I book a bus for an outstation trip, picnic, trekking or wedding?
  Yes, you can. Just Call on 02233756000 and tell us your requirement via live chat.
• I have an Urgent Query?
  For any queries you can Call on - 022-489-31468. Our helpline is open from Monday to Saturday from 09:00 AM to 06:00 PM.